Ivy's Tea Co. teas are shipped by USPS Priority Mail or USPS First Class Mail. Items are usually shipped within 7 business days but it may take up to 10 days as most items are made to order. You will receive tracking information with your confirmation email. We work so that you can have your order the same week you placed it.
We are not responsible for lost or stolen packages. If you have questions, feel free to email Ivy's Tea Co. at firstname.lastname@example.org.
We sell loose leaf teas and sweeteners, so we don't accept returns for any reason. But we do want you to be happy, so if something's wrong or doesn't seem right, please email us and we'll work together to find a solution.